General information

Why are So Much Cheaper Than My Local Dealer?

We are part of the largest retailer of Garage Doors within the UK and our solid relationship with our suppliers enables us to offer the most competitive deals, in fact we guarantee to beat any genuine, like for like online quotation for the same door! As one of the largest online retailers of garage doors within the UK, we have huge buying power with our suppliers so can negotiate the best deals and pass these colossal savings on to you.

Can I Pay on Delivery?

Full payment is required with your online or telephone garage spares order. This is because we have made the order with the manufacturer and paid for this on your behalf.

Can I Collect My New Garage Spares?

Yes, we welcome collections from any of the 10 branches of The Garage Door Company. These are; Birmingham, Brighton, Bristol, Leeds, Leicester, Luton, Stockport, Nottingham, Reading, Sheffield, and Southampton.

Am I Paying VAT on My New Garage Spares?

Yes we are a VAT registered UK based company and so VAT is charged on your new garage door at the applicable rate in force at the time of sale, all our prices are shown INCLUSIVE of VAT.

How Long Will I Have to Wait for My New Garage Door to Be Delivered?

Most of our spare parts are on a 2-3 day despatch time, but some spares, specifically some special or older parts can take up to 7 days to be despatched. Delivery usually takes between 3-5 working days from your cleared funds being received depending on the type of spare part you have ordered. You will also be notified of an approximate delivery time when your order is placed if you place your order by phone. Electric Openers and small accessories may be sent in advance if you also order a door. This may be by post or courier for next day delivery. Again if this is the case you will be notified of this at the time of order.

Are My Personal Details Secure at Garage Door Spares?

Yes we use a SSL secure server and Sage Pay to process your online payment and your personal details are never passed to any third party.

gift certificates

purchasing gift certificates

Gift Certificates are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased the value of the Gift Certificate will be added to your own personal Gift Certificate Account. If you have funds in your Gift Certificate Account, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send the Gift Certificate to some one via email.

How to send gift certificates

To send a Gift Certificate you need to go to our Send Gift Certificate Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page. When you send a Gift Certificate, you need to specify the following. The name of the person you are sending the Gift Certificate to. The email address of the person you are sending the Gift Certificate to. The amount you want to send. (Note you don’t have to send the full amount that is in your Gift Certificate Account.) A short message which will appear in the email. Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.

Buying with Gift Certificates

If you have funds in your Gift Certificate Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Enter the amount to apply from the funds in your Gift Certificate Account. Please note, you will still have to select another payment method if there is not enough in your Gift Certificate Account to cover the cost of your purchase. If you have more funds in your Gift Certificate Account than the total cost of your purchase the balance will be left in your Gift Certificate Account for the future.

Redeeming Gift Certificates

If you receive a Gift Certificate by email it will contain details of who sent you the Gift Certificate, along with possibly a short message from them. The email will also contain the Gift Certificate Redemption Code. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Certificate in two ways:

  1. By clicking on the link contained within the email for this express purpose. This will take you to the store’s Redeem Gift Certificate page. You will then be requested to create an account, before the Gift Certificate is validated and placed in your Gift Certificate Account ready for you to spend it on whatever you want.
  2. During the checkout process, on the same page that you select a payment method there will be a box to enter a Redemption Code. Enter the Redemption Code here, and click the Redeem button. The code will be validated and the amount added to your Gift Certificate Account. You can then use the amount to purchase any item from our store.

When problems occur

For any queries regarding the Gift Certificate System, please contact the store by email at [email protected]. Please make sure you give as much information as possible in the email.